One partner across CRM, communications, and the IT that connects them.
Six interlocking practices. Designed to work together, available individually. Every engagement comes with a named account manager.
CRM Implementation & Strategy
Salesforce, HubSpot, Microsoft Dynamics — we don't sell platforms, we fit them. Selected against your sales motion, configured for the team that has to use them, and tuned quarterly so they don't drift.
Platform selection
Vendor-neutral assessment grounded in your team's actual workflow.
Configuration & rollout
Pipelines, stages, fields, automations — built to mirror how you actually sell.
Migration
Clean data in, accounts deduped, history preserved.
Quarterly tuning
Your CRM stays in shape as your business shifts.
Platforms we deploy
- SalesforceSales Cloud, Service Cloud, Marketing Cloud
- HubSpotMarketing, Sales, Service, Operations Hubs
- Microsoft Dynamics 365Sales, Customer Service, Field Service
- Zoho CRMFor lean teams that want power without weight
Inbound & Outbound Communications Solutions
The heritage that started Core, and the layer most CRM partners can't touch. Voice infrastructure, contact-centre setup, intelligent routing — built so customer conversations actually land where they should.
Our founding practice · 20+ yearsVoIP & cloud telephony
3CX, RingCentral, Microsoft Teams Phone — deployed and supported.
Contact-centre setup
Inbound queues, IVR, outbound dialer, recording & QA.
Intelligent routing
Calls reach the right team based on intent, account, and history.
CRM-telephony bridge
Every call logged. Every interaction in context.
Capabilities at a glance
- Inbound contact centreQueues, skills-based routing, callback, IVR
- Outbound dialerPreview, progressive, predictive — compliant by design
- Call recording & QASearchable transcripts, scorecards, coaching
- SMS & messagingTwo-way, automated, threaded with the CRM
Managed IT Services & Support
The keep-it-running layer. Helpdesk that picks up the phone, monitoring that catches problems before users notice, and the security posture your customers expect.
Helpdesk & support
Tiered, ticketed, with real humans and clear SLAs.
Endpoint monitoring
Devices kept patched, secure, and inventoried.
Cybersecurity
MFA, EDR, security awareness — the modern baseline.
Backup & DR
Tested. Documented. Recoverable.
Service levels
- P1 critical15 min response · 2 hr restore target
- P2 high1 hr response · same business day
- P3 normal4 hr response · next business day
- ReportingMonthly health, security & uptime brief
Customer Journey Automation
The workflows behind every great customer experience — onboarding sequences, lifecycle nudges, renewal plays, win-back campaigns. Built once, refined continuously, owned by your team.
Onboarding sequences
First 30 days, mapped and automated.
Lifecycle & nurture
The right message, channel, and moment.
Renewal & win-back
Risk signals → save plays → measurable outcomes.
Reporting
So you can see exactly where customers move and stall.
Journey stages we automate
- OnboardingDays 0–30 — provisioning, welcome, activation
- AdoptionDays 30–90 — instrumentation & nudges
- Retention−90 days to renewal — risk + save plays
- ExpansionCross-sell + upsell triggered by behaviour
Account Manager Consultation
A named partner who learns your business, your CRM, and where you're trying to go. Available by phone, video, or in person if you're nearby. The opposite of a ticket queue.
Named account manager
Same person, every conversation.
Quarterly business review
What worked, what to ship next.
Strategic roadmapping
12-month view, refreshed quarterly.
Vendor & license advisory
We've negotiated this before. Many times.
How a typical engagement runs
- Week 1Discovery — your team, stack, friction
- Week 2–3Roadmap — prioritised, costed, sequenced
- Week 4+Build, ship, and the quarterly cadence kicks in
- AlwaysPhone, email, or video. No tier-1 firewall.
Systems Integration
CRM, ERP, telephony, marketing automation, finance — connected so your data tells one consistent story and your team doesn't copy-paste between tabs.
Discovery & mapping
What flows where today, what should.
API & iPaaS builds
Native, Zapier, Make, Workato, or custom.
Data hygiene
One source of truth per entity.
Monitoring
Integrations that break loudly, not silently.
Common integrations we deliver
- CRM ↔ ERPSalesforce/Dynamics ↔ NetSuite, SAP, Sage
- CRM ↔ TelephonyClick-to-dial, screen pop, full call history
- CRM ↔ MarketingLead lifecycle, attribution, suppression
- CRM ↔ SupportZendesk, Intercom, custom portal
Pick a service. Or let us pick the right starting point.
Most clients start with a 30-minute call. We listen first, then propose.